![]() ![]() Like a Genius Bar in an Apple store, support professionals are on hand to make a good faith effort to resolve issues while not claiming ownership of the technology that they’re supporting. The idea may seem shocking to some longtime IT professionals, but it does present a unique mechanism in dealing with the personal/business challenges that come up around BYOD models and the emerging BYOA (bring your own apps) concept. SAP currently has three such service centers for mobility issues with plans to expand the program with another ten centers. On his UberMobile blog, mobility expert Eric Lai pointed out that SAP, his employer, has also experimented with the model. ![]() Starbucks is easily the most high-profile company to have initiated such a program and made its results public knowledge. Some companies have already had success experimenting with a Genius Bar type service. ![]()
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